FoundEver CompTIA Support

Internal use only

CompTIA Knowledge Assistant

An internal tool for FoundEver Tier 1 and Tier 2 support agents. All answers come exclusively from the approved CompTIA Support Knowledge Base.

Quick starts

Knowledge source

📚

FCSKB Confluence space

This assistant only answers from the FoundEver/CompTIA Support Knowledge Base. It does not have access to any other information sources.

Approved for

Tier 1 support Tier 2 support

Do not share this tool URL with customers or external parties. For escalations beyond this KB, follow the standard FoundEver escalation path.

CT

CompTIA Support Assistant

Online — answers from FCSKB only

Internal